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FAQs

What is the currency used on this website?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can.

Please allow 4-7 business days for your order to ship out. 

(Due to COVID-19 it can take longer)

Tracking numbers will be updated 3-7 business days after your order has been SHIPPED. If you don't have a tracking number after7 business days please email us using the “CONTACT US” tab.


I am not in love with my order, can it be returned? What if there is an issue?

WE DO NOT  OFFER A 100 % MONEY BACK GUARANTEE. ONLY EXCHANGES ARE ACCEPTABLE. You must CONTACT US FIRST before shipping any products back. Once we have received the product, we will then exchange the product to compensate for any inconvenience. Please Include theName andOrder Number on the returned parcels.


Please note: If your package is on the way; you must wait for it to arrive, and then proceed to return it before receiving your exchange.


Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy exchange system to get an exchange.


I have entered an incorrect address, what do I do now?

If you have misspelled an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, kindly notify us via email using the “CONTACT US” tab. If the given address is wrong we can change the address within 24 hours. 

How long does shipping take?

Shipping times vary. We ship worldwide from different fulfillment centers based on your location.

The average shipping time has been delayed; Due to COVID-19.

 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help! 

Please contact us via the ,“CONTACT US”, tab and we will be happy to assist you in any way we can! We do receive a large number of emails. If you wish to get a prompt response please attach:Name, Order NumberandIssue clearly, and we will resolve the issue to our best ability! Thank You.

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